Delivery & Returns

Delivery Policy

GardeningBoxes

Our GardeningBox subscriptions are delivered once per month, from the 20th onwards, using 24 hour delivery services. We will email you a tracking number once your GardeningBox is collected by the courier, this will enable you to manage your delivery, including options for leaving in a safe place. Your GardeningBox subscription includes free delivery to most UK addresses. Additional costs for:

  • Zone 2 The Highlands and Islands of Scotland – £7.00 per box (postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE)
  • Zone 3 Northern Ireland, Isle of Man and Isles of Scilly – £11 per box (postcodes BT, IM, TR21-25)

ContainerBoxes

Our ContainerBox subscriptions are delivered 3 times per year using 24 hour delivery services. We will email you a tracking number once your ContainerBox is collected by the courier, this will enable you to manage your delivery, including options for leaving in a safe place. Your ContainerBox subscription includes free delivery to most UK addresses. Additional costs for:

  • Zone 2 The Highlands and Islands of Scotland – £7.00 per box (postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE)
  • Zone 3 Northern Ireland, Isle of Man and Isles of Scilly – £11 per box (postcodes BT, IM, TR21-25)

Returns Policy

At GardeningBoxes we guarantee only to send you top notch plants, products and gifts and will inspect everything carefully before it leaves us to make sure it’s in tip top condition. We also do our utmost to package and protect everything so that it doesn’t get damaged on its way. However, if you do have a problem, here is what to do:

Contact Customer Services

You can:

  • Call us on 01398 371670 between 9am and 5pm, Monday to Friday
  • Email greenfingers@gardeningboxes.co.uk.
  • Write to GardeningBoxes Ltd, Lower Roborough Farm, Upton, Taunton, TA4 2JD

Faulty Goods

If for any reason, you receive a faulty item from us, please note that you have 30 days to return them. Please contact our customer services team who will be able to assist you with the returns.

Incorrect Goods

If we sent you something you hadn’t ordered, please contact us within 14 days informing us of the problem. You can return it within 28 working days unused in its original packaging and you will not be charged.

Damaged In Transit

If your purchase is damaged in transit, please contact us within 14 days informing us of the problem and take photographs as soon as possible to demonstrate the problem to the courier. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Damaged or Defective Goods

Products

If you receive a product that is damaged, please contact us within 14 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Plants

If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We will then ask you to send us a photograph so that there is no doubt as to its condition on arrival with you, as opposed to what it looks like by the time you return it to us. Bear in mind that plants look different depending on what time of year it is. If you choose a nice leafy-looking deciduous shrub in the winter, remember it’s going to turn up looking pretty bare. It doesn’t mean there’s anything wrong with it, just that it’s out of season and will perk up when the weather does. Perennial plants won’t even show above the soil level in a pot during the winter, but that doesn’t mean you’ve been fobbed off with a bunch of soil. However, provided that you have contacted us within 14 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem.

Cancellation

You can pause your GardeningBox deliveries at any time by signing into your account section at GardeningBoxes.co.uk/my-account. To cancel an order please drop us an e-mail at greenfingers@gardeningboxes.co.uk with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.

Returns

You can return anything you’re not happy with within 28 days of receiving it provided you have contacted us within 14 days of receipt to advise of its return and that it’s not something you’ve tried out and not liked!

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.